Version 1.0 (2026-09-29)
Payments cover the coaching service you have arranged with The H.E.A.L. Network — the review of your record, the protocol built for you, and the support that goes with it. Supplements and other products you buy from a dispensary or store are separate purchases and are handled by that store.
Service begins as soon as work starts on your file. That includes the first review of your questionnaire, labs or documents, the building of a protocol, or your first appointment — whichever happens first.
Payments are non-refundable once service has begun. This is because the work is done up front: your record is read, your protocol is built, and that time cannot be returned. This applies to single payments and to any month that has already started.
If you no longer need the service, you may stop future monthly payments at any time. Email support@reverseandheal.com and future payments will be suspended. You keep access for the month you have already paid for; nothing further is charged after that.
You can restart at any time by emailing us. Your record stays on file unless you ask us to delete it.
Invoices and subscriptions are handled through Square. Amounts are charged in Canadian dollars; any amount shown in another currency is an estimate and the exact amount depends on the rate your card issuer uses on the day.
If something looks wrong on an invoice, email support@reverseandheal.com and it will be looked at and corrected.
This policy may be updated as the practice grows. A new version is noted here, and this policy forms part of the Terms of Service you agreed to.